Shipping Policy - NAMMA SANTE. Effective date:24 July 2026. Welcome to NAMMA SANTE. By placing an order on our website, you agree to the following terms.
- Order Processing: All orders are processed within 1–3 business days after successful payment confirmation.
- Shipping: Orders are shipped across India through trusted courier partners. Tracking details will be shared after dispatch.
- Customer Responsibility: Customers must provide a correct and complete delivery address, respond to courier calls, and be available to receive the shipment. If delivery fails due to customer-related reasons, the cancellation and deduction policy will apply.
- Delivery Time: Delivery timelines vary by location, courier availability, weather, public holidays, and other operational factors. Delays can occur.
- Cancellation and Deduction Policy. A) Orders up to one thousand rupees. If cancelled, refused, or returned due to customer-related reasons after dispatch, the order is not eligible for refund. B) Orders from 1,001 to 5,000 rupees. If cancelled, refused, or returned due to customer-related reasons after dispatch, up to 35% of the order value may be deducted towards processing, packing, courier and reverse logistics, payment gateway charges, handling and packaging costs. C) Orders from 5,001 and above. If cancelled, refused, or returned due to customer-related reasons after dispatch, up to 55% of the order value may be deducted towards these costs.
- Courier or Company Error: If delivery fails due to verified courier or company error, including shipment loss, the customer is eligible for an appropriate resolution, which may include a full refund.
- Damaged or Incorrect Product: Report within24 hours of delivery with clear photos, packaging images, an unboxing video if available, and your order ID. We will review and provide an appropriate resolution.
- Recommendation for First-Time Customers: We recommend starting with a small trial order to assess product and delivery experience before placing high-value orders.
- Order Acceptance: NAMMA SANTE reserves the right to accept, reject, or cancel any order before dispatch due to stock unavailability, pricing errors, suspected fraud, technical issues, or operational reasons. If cancelled before dispatch by NAMMA SANTE, the customer will receive a full refund.
- Force Majeure: NAMMA SANTE is not liable for delays or failure due to events beyond reasonable control, including natural disasters, pandemics, strikes, transport disruptions, government restrictions, or other similar events. 11. Policy Updates: We may modify this policy at any time without prior notice. The latest version published on our website supersedes all previous versions.
- Governing Law and Jurisdiction: This policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of competent courts in Karnataka, India.
- Contact Us. NAMMA SANTE. Email: [email protected]. Phone: +91 7483108130.
Important clarification: Deduction percentages apply only when cancellation, refusal, non-acceptance of delivery, incorrect address, non-response, or delivery failure is attributable to the customer after dispatch. They do not apply where the failure is due to a verified error by NAMMA SANTE or its courier partner.
